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Terms & Condition

TERMS  OF  SERVICE, PRIVACY POLICY & IPR INFRINGEMENT POLICY

Please read the following terms and policies carefully before using Duckcart service.

  1. Introduction

This Terms of Service Agreement made between Duckcart Services LLP. (henceforth Duckcart) online service of the first part and You of the second part is subject to these terms, without prejudice to any additional terms which may be part of an agreement specific to the service you wish to avail of. Your agreement with Duckcart will always include, at a minimum, the terms and conditions set out in this document.

Duckcart does not sell its own products or services but merely acts as a platform to other service – providers.

  1. Accepting the Terms

2.1 Duckcart shall interact with customers / clients through e-mail, a form on our website, chat program on our website and phone call, Skype or similar service. By clicking a button or checkbox on a website. you accept and agree to the terms, where this option is made available to you by Duckcart in the user interface for any offering.

2.2 In order to use the offering, you must first agree to the terms. You may not use the offering if you do not accept the terms.

  1. Provision of the offering by Duckcart

3.1 Duckcart will attempt to continuously innovate in order to provide the best possible offering for its users. You acknowledge and agree that the form and nature of the offering which Duckcart provides may change from time to time.

3.2 You acknowledge and agree that Duckcart may stop (permanently or temporarily) providing the offering (or any features within the offering) to you or to users generally at Duckcart’s sole discretion.

3.3 You acknowledge and agree that if Duckcart disables access to your account or login route, you may be prevented from accessing the offering, your account details or any files or other content which is contained in your account.

3.4 You acknowledge and agree that while Duckcart may not currently limit your use of the offering in any way, it may do so if that use hinders with the ability of Duckcart to carry on its operations or the ability of other customers to use the offering.

3.5 The supply of the offering will be subject to your making payments, if any, at the regular intervals as stated in the contract for the service. In the event that your account is terminated or access is disabled, or the service is permanently or temporarily stopped, Duckcart’s liability shall extend only to forfeiting the outstanding amount due for the current billing cycle. Duckcart shall not be made liable or called on to repay any amount paid during any previous billing cycle.

3.6 Duckcart shall not be responsible for any loss or damage caused by a modification of the features, limitation of use of the offering or the discontinuation altogether thereof.

  1. Use of the offering by you

4.1 In order to access certain offering, you may be required to provide information about yourself as part of the registration process for the service, or for your continued use of the offering. You agree that any registration information you give to Duckcart will always be accurate, correct and up to date. Duckcart can share customer/ client information with employees and agents (for eg. you may share addresses with delivery agents), any company which acquires Duckcart, to the Government or law enforcement agencies (if officially requested or required by Order, Notification, Statute or Court Order) and with anyone else, with the consent of the customer / client.

4.2 You agree to use the offering only for your personal, non-commercial use and for purposes that are permitted by (a) the terms and (b) any applicable law, regulation or guidelines.

4.3 You agree not to access (or attempt to access) any of the offering by any means other than through the interface that is provided by Duckcart, unless you have been specifically allowed to do so in a separate agreement with Duckcart. You specifically agree not to access (or attempt to access) any of the offering through any automated means (including through the use of scripts or web crawlers).

4.4 You agree that you will not engage in any activity that interferes with or disrupts the offering (or the servers and networks which are connected to the offering).

4.5 Unless you have been specifically permitted to do so in a separate agreement with Duckcart, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the offering for any purpose.

4.6 You agree that you are solely responsible for (and that Duckcart has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Duckcart may suffer) of any such breach.

  1. Your passwords and account security

5.1 You agree and understand that you are responsible to Duckcart and to third parties for maintaining the confidentiality of passwords associated with any account you use to access the offering. You will be solely responsible for all activities that occur under your account.

5.2 Duckcart will take due care to ensure the confidentiality of your credentials. You agree and acknowledge that in the very unlikely event of your credentials becoming known to a third party on account of an intrusion into Duckcart database, Duckcart shall not be made liable for the resulting damages.

5.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify the concerned official at Duckcart immediately.

  1. Content in the offering

6.1 You understand that all information (such as data files, written text, computer software, or images) which you may have access to as part of, or through your use of, the offering are the sole responsibility of the person from which such content originated.

6.2 You should be aware that content presented to you as part of the offering, including but not limited to advertisements and promotional material of Duckcart or other companies, is protected by intellectual property rights which are owned by Duckcart, or the sponsors or advertisers who provide that content to Duckcart (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute, copy or create derivative work based on this content (either in whole or in part) unless you have been specifically told that you may do so by Duckcart or by the owners of that content, in a separate agreement. Any content being disseminated using Duckcart’s sales network or the product, service or platform may be pre-screened, reviewed, flagged, filtered, modified or simply refused or removed. Any spam or pornographic material and / or any illegal content will be immediately deleted and we reserve the right to take appropriate legal action.

6.3 You agree that you are solely responsible for (and that Duckcart has no responsibility to you or to any third party for) any content that you create, transmit or display while using the offering or for the consequences of your actions (including any loss or damage which Duckcart may suffer) by doing so.

6.4 You understand that by using the offering you may be exposed to content of other users that you may find offensive, indecent or objectionable and that, in this respect, you use the offering at your own risk. Duckcart shall not be made responsible for any repugnant content circulated on its offering by other users.

6.5 On noticing any such content, it is your duty to bring it to the attention of Duckcart officials immediately, who will take due care to delete it from the offering.

  1. Intellectual Property rights

7.1 You acknowledge and agree that Duckcart (or Duckcart’s licensors) owns all legal right, title and interest in and to the offering, including any intellectual property rights which subsist in the offering (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the offering may contain information which is designated confidential by Duckcart and that you shall not disclose such information without Duckcart’s prior written consent.

7.2 Unless Duckcart has otherwise agreed in writing, nothing in the terms gives you a right to use any of Duckcart’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. You additionally agree that in using the offering, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

  1. License from Duckcart

8.1 Duckcart gives you a personal non-exclusive license to use the software provided to you by Duckcart as part of the offering as provided to you by Duckcart. This license is for the sole purpose of enabling you to use and enjoy the benefit of the offering as provided by Duckcart, in the manner permitted by these terms.

8.2 You are not entitled to commercially exploit, either directly or by sale, or transfer commercially or profit from the offering and products.

8.3 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the software or any part thereof.

8.4 Unless Duckcart has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the service or otherwise transfer any part of your rights to use the service.

  1. Ending your relationship with Duckcart

9.1 The Terms will continue to apply until terminated by either you or Duckcart as set out below.

9.2 Duckcart may at any time, terminate its legal agreement with you if: (A) you have breached any provision of the terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the terms); or (B) Duckcart is required to do so by law (for example, where the provision of the offering to you is, or becomes, unlawful)

9.3 When these terms come to an end, all of the legal rights, obligations and liabilities that you and Duckcart are subject to in relation to the obligation to maintain confidentiality or such other legal rights, obligations and liabilities which are expressed to continue indefinitely, shall be unaffected by this cessation.

  1. EXCLUSION OF WARRANTIES

10.1 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE OFFERING IS AT YOUR SOLE RISK AND THAT THE OFFERING ARE PROVIDED AS IS AND AS AVAILABLE.

10.2 IN PARTICULAR, DUCKCART DOES NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE OFFERING WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE OFFERING WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, INCLUDING SPECIFICALLY FROM SERVER DOWNTIME, (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE OFFERING WILL BE ACCURATE OR RELIABLE, AND

10.3 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE OFFERING IS DONE AT YOUR OWN DISCRETION AND RISK AND DUCKCART WILL NOT BE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

10.4 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DUCKCART OR THROUGH OR FROM THE OFFERING SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

10.5 DUCKCART FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

  1. LIMITATION OF LIABILITY

11.1 SUBJECT TO OVERALL PROVISION IN CLAUSE 11 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT DUCKCART SHALL NOT BE LIABLE TO YOU FOR: (A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR OFFERING, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY CHANGES WHICH DUCKCART MAY MAKE TO THE OFFERING, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE OFFERING (OR ANY FEATURES WITHIN THE OFFERING);
(II) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE OFFERING;
(III) YOUR FAILURE TO PROVIDE DUCKCART WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS
SECURE AND CONFIDENTIAL;

  1. Other content to which references are made, links are provided, etc.

12.1 The offering may include hyperlinks to other web sites or content or resources. Duckcart may have no control over any web sites or resources which are provided by companies or persons other than Duckcart.

12.2 You acknowledge and agree that Duckcart is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

12.3 You acknowledge and agree that Duckcart is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

  1. Changes to the Terms

13.1 Duckcart may make changes to the terms from time to time. The same will be communicated to you, on the website, without prior intimation to you. Your continued use of the offering will indicate your acceptance of the modified terms. When these changes are made, Duckcart shall make the amended copy of the terms available in an accessible location.

13.2 You understand and agree that if you use the offering after the date on which the terms have changed, or after the date by which you have to respond as per these terms has passed, Duckcart will treat your use as acceptance of the amended terms.

  1. General legal terms

14.1 Sometimes when you use the offering, you may (as a result of, or through your use of the offering) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other offering, software or goods may be subject to separate terms between you and the company or person concerned.

14.2 The terms constitute the legal agreement between you and Duckcart and govern your use of the offering, but without prejudice to any additional terms which may be part of an agreement specific to the service you wish to avail of. (but excluding any offering which Duckcart may provide to you under a separate written agreement), and completely replace any prior agreements between you and Duckcart in relation to the offering.

14.3 You agree that if Duckcart does not exercise or enforce any legal right or remedy which is contained in the terms (or which Duckcart has the benefit of under any applicable law), this will not be taken to be a formal waiver of Duckcart’s rights and that those rights or remedies will still be available to Duckcart.

14.4 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these terms is invalid, then that provision will be removed from the terms without affecting the rest of the terms. The remaining provisions of the terms will continue to be valid and enforceable.

14.5 The terms, and your relationship with Duckcart under the terms, shall be governed by the laws of India. You and Duckcart agree that any dispute will be referred to arbitration, with the arbitral panel consisting of three arbitrators, one arbitrator being chosen by each party and a third being jointly appointed by the two arbitrators so chosen.

14.6 We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

YOU ARE BIND TO FOLLOW  DELIVERY, SHIPPING, RETURN & CANCELLATION POLICY BY DUCKCART IN ANY CASE.

PRIVACY POLICY

This privacy policy (“Policy”) details how Duckcart Services LLP (“Duckcart” or “we” or “us” or “our”) collects and uses your personal information when you use our mobile application Duckcart (interchangeably referred to as “Duckcart.com”), including any other service provided by us via any other medium related to Duckcart (all these services collectively referred to as the “Services”).

By visiting and using Duckcart.com, you are accepting and consenting to the practices described in this Policy, so please read this Policy carefully before using our Services.

Duckcart.com knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We assure you that we are committed to respecting and upholding your privacy, and if you have any questions at the end of this, do feel free to contact us at the coordinates listed below.

Personal Information

Personal information, for the purposes of this Policy, refers to information that can specifically identify an individual customer of ours, such as that customer’s name, address, email address, payment data, telephone number etc. This would also include information about an individual’s activities with regard to the usage of our Services, and demographic information, such as nationality, date of birth, gender, geographic area, and preferences, whenever any such information is linked to the personal information that identifies an individual.

Accordingly, we collect personal information from customers to help us personalise and continually improve their shopping experience at Duckcart.com. We use your information to assist sellers in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our Services and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Provide: we receive and store any information you enter on our website or mobile applications or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our platform, and communicating with you. Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Duckcart.com or advertisements and other content served by or on behalf of Duckcart.com on other Web sites. Shopping Behaviour: In order to personalise the product feed we present to you on Duckcart we collect information based on your shopping behaviour such as products that you view, add to the wishlist, add to the shopping cart and purchase. We also collect the information that you provide when you take our Style Quiz and answer questions regarding Style Preference, Color you like to wear, apparel that you would never wear and your body shape. This information is only collected when you willingly provide it to us by answering the quiz questions and is used only to customize your product feed.

Third Parties: We may receive Personal information about you from third parties, such as social media services, commercially available sources and business partners. If you access our Services through a social media service or connect a service on our website or mobile applications to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the Website or mobile applications or otherwise deal with any Duckcart entity through social media services or when you connect any Website or mobile applications to social media services, you are authorizing Duckcart to collect, store, and use and retain such information and content in accordance with this Policy.

E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Duckcart.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please click on the Unsubscribe link in the email.

Information from Other Sources: we might receive information about you from other sources and add it to our account information.

By using or continuing to use the site, you agree to our use of your information (including sensitive personal information) in accordance with this Policy, as may be amended from time to time by Duckcart.com in its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Notice.

Sharing Information with Third Parties:

Information about our customers is an important part of our business and we are not in the business of selling it to others. Duckcart.com shares customer information only as described below with Duckcart.com and the subsidiaries which Duckcart.com controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Duckcart.com or sell offerings to you at Duckcart.com. In other cases, we provide services jointly with or on behalf of these businesses.

Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable law.

Compliance with the Law: We may be required to share the personal information with government authorities and agencies for, inter alia, the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. Further, we may release account and other personal information when we believe release is appropriate to enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Duckcart.com, our users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. You agree and consent for Duckcart.com to disclose your information, if so required under the applicable law. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice

When you use the Duckcart Software, you may also be using the services of one or more third parties, such as Google, Facebook, MSD, Vizury, AppsFlyer, Acra, WizRocket, CleverTap, YouTubeAndroidPlayer, Konotor, juspay, newrelic, squareup, packetzoom, mixpanel, proguard. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

Examples of Information Collected

Information You Give Us:

You provide most such information when you search, buy, post, participate in a contest or questionnaire or communicate with customer service. For example, you provide information when you: search for a product; place an order through Duckcart.com or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or your ‘Your Profile’; communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists, provide and rate Reviews; and employ other personal notification services and Order Notifications. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); content of reviews and e-mails to us; the personal description in your ‘Your Profile’; and financial information.

Automatic Information:

Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website or mobile applications (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our [.] customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website or mobile applications for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources:

Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase information and page-view information from some merchants.

Information You Can Access:

Examples of information you can access easily at Duckcart include: up-to-date information regarding recent orders; personal information (including name, e-mail, password, communications and personalisation information); payment settings (including credit-card information); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, Recommended for You and newsletters); recommendations (including prior-order history); Wish Lists and products added to cart only if the products are not sold out.

Cookies:

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as Recommended for You, personalised advertisements on other Web sites and storage of items in your Shopping Cart between visits.

App & Device Information:

We collect information about your device to make your experience on our app better and to help us analyse app crashes, debugging device specific issues and for marketing analytics. The device information we collect includes: App Name, App Identifier (package name in case of the Android), App Version, App Locale, App Installed Time, App Updated Time, Mobihelp SDK Version, OS, OS Version, OS Locale, Device Brand, Release Keys, Device Fingerprint, Device ID, Device Manufacturer, Device Version, Referrer, Device OS, Device Info Dump, Device Make, Installer, Device Model, Device SW Build (like the carrier/custom branding of the Android OS where applicable), Current Active Network (as WiFi vs Mobile Network), Mobile Network Type (as GRPS/EDGE/HSPA etc), Mobile Network Operator Name, Mobile Network Country Code, Battery Level, Battery Status (Charging/Discharging), Screen Orientation, Device Storage Space Free/Total in MB (Internal Storage), Device Storage Space Free/Total in MB (SD Card).

We also collect referrer information which tells us the third party that referred you to us and can include utm parameters (UTM parameters are simply tags you add to a URL — when your link is clicked, the tags are sent back to Google Analytics and tracked). We also collect information about the channel through which you installed our app, which provides us insights about our marketing advertisements and partners working with us. For example, if you install our app by clicking on an advertisement on Google’s platform, we will get information regarding the partner (being Google in this example) and the advertisement you clicked on which is identified by an alphanumeric.

Securing Information & Retention:

We work to protect the security of your information during purchase of any product on Duckcart at the time of online payment by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information.We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

If you choose a payment gateway to complete any transaction on Website or mobile applications then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Use of Information and Duration:

Duckcart will strive to protect the privacy and legal rights of users. Any and all Personal and Sensitive Information you provide to us such as user names, emails, phone number, passwords or any other login information or personal information will be available to us and we have the right to use this information until the you communicate with us and direct us not to use it further.
You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely; if you delete Duckcart from your mobile device or delete your account on the Duckcart website, we will retain your Personal Information for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Service or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.
If you do not want us to use personal information that we gather to personalise advertisements we display to you or for other purposes, please write to us at support@Duckcart.com. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Duckcart.com and orders placed with Duckcart.com, and it is your responsibility to review them for changes.)

Associated Third Parties:

The Services may contain links to other websites, products or services that we do not own or operate, whether posted by us or a third party users of Duckcart. If you choose to visit or use any third-party sites or products or services made available through a link on Duckcart, please be aware that this Policy will not apply to your activities or any information you disclose while visiting or using those services. We are not responsible for the privacy practices of any such third-party sites or any products or services on or through them.

International Visitors:

If you are using our services from outside India, please be aware that your Personal Information may be sent to, stored and processed at our servers and data centers which are located in India. Hence by providing your personal information to us through your use of the Service, you agree to that transfer, storage, and processing in India. Also, we may transfer your data from India to other countries in connection with the operation of the Services. Note that each country has its own privacy and data security laws, which differ significantly from region to region, and hence those applicable to Duckcart’s area of operation may not be as stringent as those in your home country

Notices and Revisions:

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. Accordingly, we will be updating this Policy from time to time, and when such changes x are made we shall indicate the date of updation on the top of this document. Any such changes will be applicable to you provided your continued usage of the Services beyond the date of updation. While we may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, we recommend that you check this Policy from time to time to ensure that you are fully informed of any changes that might affect you.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers

Please Contact us for further queries: support@duckcart.com

We may disclose to third party services certain personally identifiable information listed below :information you provide us such as name, email, mobile phone number information we collect as you access and use our service, including device information, location and network carrier.This information is shared with third party service providers so that we can: personalize the app for you perform behavioral analytics

By accessing the Website (www.Duckcart.com) and Apps (Android & iOS), You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Terms of Use of the Website.

IPR INFRINGEMENT POLICY

Duckcart Services LLP (“Duckcart”) respects the intellectual property rights of others and desires to offer a platform which contains no content that violates intellectual property rights of others. Duckcart does not, at any time, encourage or support, whether directly or indirectly, any infringement of trademarks or copyrights or any other intellectual property right. Duckcart is committed to removing infringing products from the website. Duckcart’s user agreement requires that information posted on the site be accurate, lawful and not in violation of the rights of third parties. To promote these objectives, Duckcart provides a process for submission of complaints concerning content posted on its website. Duckcart supports and assures to provide its co-operation in protecting third party intellectual property rights in case of any alleged infringement of such rights. This policy ensures Duckcart’s commitment towards keeping its website free of all such listings which infringe the intellectual property rights of others.

To achieve the objective stated above, Duckcart has put in place the following process to enable the owners of intellectual property to report their concerns in the event any of their rights are infringed.

If you believe that your intellectual property rights have been infringed, you may report to Duckcart by writing an email to support@duckcart.com, with the following details:

  • Complete details of the owner of the intellectual property (including of the person authorized to act on behalf of the owner of the intellectual property), including address, telephone number and email address;
  • Description of the intellectual property which has been infringed, including images or trademark certificates as attachments;
  • Description specifying the location on our website of the material that you claim is infringing;Product ID / website links of infringing products (in case of copyright infringement)
    • (Note: Duckcart is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time)
  • The contact details, including address, telephone number and email address which we will provide to third party sellers to enable them to contact you to resolve any issues regarding your notification to us;
  • A statement/undertaking that you have a good faith belief that the material complained of above violates the intellectual property rights owned by the intellectual property owner, nor is such use otherwise permissible under law;
  • A statement representing that the information provided by you is true and correct and that you are the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above; and
  • Any other information which, according to you, is relevant for this purpose.

Upon receipt of the information on infringement, Duckcart may take certain actions, including removing information or material from the website. All actions undertaken by Duckcart are taken without any admission of any liability or wrong doing and without prejudice to any rights, remedies or defenses, all of which are expressly reserved.

By submitting the infringement information, you grant to Duckcart, the right to forward the information to the parties involved in the provision of the allegedly infringing content and take all other actions which Duckcart deems necessary in connection therewith.

Duckcart’s obligation/liability is limited only to the removal of the materials from its website which are alleged to be infringing any intellectual property rights upon receiving of the information in accordance with the procedures mentioned in this policy. Duckcart shall not be held liable for any infringement/alleged infringement. In addition to the foregoing, Duckcart shall not be liable to take any action if any information of infringement is not sent following this policy and/or does not contain the necessary details listed here in above.

POLICY ON REPORTING OF INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS

Duckcart Services LLP (“Duckcart”) respects the intellectual property rights of others and desires to offer a platform which contains no content that violates intellectual property rights of others. Duckcart does not, at any time, encourage or support, whether directly or indirectly, any infringement of trademarks or copyrights or any other intellectual property right. Duckcart is committed to removing infringing products from the website. Duckcart’s user agreement requires that information posted on the site be accurate, lawful and not in violation of the rights of third parties. To promote these objectives, Duckcart hereby informs the users of our platform not to host, display, upload, modify, publish, transmit, update or share any information that :

  • Belongs to another person and to which the user does not have any right to;
  • Is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • Harm minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonate another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.